NOTE:
Perform self-diagnosis with CONSULT before conducting trouble diagnosis for each symptom.
If DTC is detected, first perform trouble diagnosis of the corresponding DTC.
| Symptom | Reference page |
|---|---|
| READY status cannot be achieved | Refer to Diagnosis Procedure. |
| Unable to travel | Refer to Diagnosis Procedure. |
| Low electrical consumption | Refer to Diagnosis Procedure. |
| Power switch does not turn OFF | Refer to Diagnosis Procedure. |
| No regeneration | Refer to Diagnosis Procedure. |
| Decelerating force changes | Refer to Diagnosis Procedure. |
| Normal charge does not start | Refer to Diagnosis Procedure. |
| Timer charge or remote charge does not start | Refer to Diagnosis Procedure. |
| Immediate charge does not start | Refer to Diagnosis Procedure. |
| Normal charge does not completed | Refer to Diagnosis Procedure. |
| Quick charge does not start | Refer to Diagnosis Procedure. |
| Quick charge does not completed | Refer to Diagnosis Procedure. |
| Full cahrge cannot be achieved | Refer to Diagnosis Procedure. |
| Timer A/C does not operate | Refer to Diagnosis Procedure. |
| A/C before getting in does not operate | Refer to Diagnosis Procedure. |
| Symptom | Possible cause | Action | ||
|---|---|---|---|---|
| Timer A/C does not operate | Start condition of the timer A/C is not satisfied | Timer A/C is not set | Set timer A/C | |
| A/C before getting in is set |
Normal operation
If timer A/C and A/C before getting in are requested at the same time, A/C before getting in is given priority. |
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| When plug is OFF, the setting to operate is ON. However, when plug is OFF, charge amount is at empty lamp indicate level. | Charge and set charge amount to turn OFF status of empty lamp | |||
| A/C system does not start | A/C auto amp does not recognize timer A/C | A/C auto amp is abnormal | Perform self-diagnosis of A/C auto amp | |
| — | A/C system power supply is abnormal | Refer to Diagnosis Procedure. | ||
| Symptom | Possible cause | Action | ||
|---|---|---|---|---|
| Decelerating force changes | Amount of regeneration is limited | Inverter (front) limits output. | Fail-safe of inverter (front). | Refer to Fail-safe. |
| Temperature of front traction motor or inverter (front) is high. | Check self-diagnosis result of inverter (front). | |||
| LBC limits output. | Fail-safe of LBC. | Refer to Fail-safe(66kWh LI-ION BATTERY), Fail-safe(91kWh LI-ION BATTERY). | ||
| Damaged bus bar (connecting part of Li-ion battery module). | Check bus bar. | |||
| Degradation in Li-ion battery temperature sensor characteristics | Check the “POWER LIMIT CAUSE” in the DATA MONITOR of VCM | |||
| Temperature of Li-ion battery is too high/low. | ||||
| Li-ion battery is fully charged | Normal operation | |||
| ABS actuator and C/U limits output. | Abnormal Nissan Ariya vehicle speed sensor of ABS actuator and C/U | Perform self-diagnosis of ABS actuator and C/U | ||
| Amount of target regeneration changes | Drive mode is changed. | Change to ECO mode, SPORT mode, B range, or e-Pedal. | Normal operation | |
| ECO mode, SPORT mode, B range, or e-Pedal is cancelled | Perform self-diagnosis of IDM, electric controlled intelligent brake unit, ABS actuator & C/U, and VCM, if e-Pedal is released automatically | |||
| — | Accelerator pedal is depressed | Normal operation | ||
When not connected to V2H
| Symptom | Possible cause | Action | ||
|---|---|---|---|---|
| Full charge cannot be achieved | — | — | Quick charge starts under extremely low charge level of Li-ion battery | Perform quick charge again |
| Charge power is low or charging stops. | Power consumption is large during charge. | A/C power consumption is large. | Refer to Diagnosis Procedure. | |
| Power consumption of auxiliaries is large. | ||||
| Meter indication does not reach maximum. | — | Abnormal LBC | Refer to Work flow. | |
| Charge power is low | Chargeable power is limited | LBC limits chargeable power | Check self-diagnosis result of Li-ion battery | |
When connected to V2H
| Symptom | Possible cause | Action | ||
|---|---|---|---|---|
| Full charge cannot be achieved | Charge with V2H connection is not fully charged | — | Fully charged, but then discharged | Normal operation |
| Power consumption on the residential side is large |
Normal operation
Charge power of V2H varies depending on power usage in the house, so charging time may be longer. |
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| DTC is detected on the Nissan Ariya vehicle | Check self-diagnosis result | |||
| V2H detects abnormality | Check error message that is displayed on V2H | |||
| Li-ion battery charge level gauge in combination meter does not maximize even when V2H is set to 100% charge | Normal operation |
—
Since calculation method of charge amount is different between V2H and VCM, the Li-ion battery charge level gauge may not display full charge even if battery is 100% charged with V2H. |
||
| Symptom | Possible cause | Action | ||
|---|---|---|---|---|
| Immediate charge does not start | Normal charge is not possible | Normal charge start conditions are not satisfied. | Refer to Diagnosis Procedure. | |
| Immediate charge start condition are not satisfied. | — | Timer charge is set. | Turn ON the immediate charging switch. | |
| Immediate charge is not accepted even if immediate charge switch is operated. | More than 15 minutes passed from operating immediate charge switch to connecting charge connector. | Connect charge connector within 15 minutes after operating immediate charge switch. | ||
|
Refer to Diagnosis Procedure. | |||
| — | Others | Refer to Symptom Description. | ||
| Symptom | Possible cause | Action | ||
|---|---|---|---|---|
| Low electrical consumption | Front traction motor and rear traction motor requires a large amount of power. | Running resistance of tires is high. | Low tire pressure. | Adjust tire pressure |
| Tire size is not of standard size. | 'Install standard-size tires. | |||
| Parking brake is applied. | Abnormal electric parking brake control module. | Perform self-diagnosis of electric parking brake control module. | ||
| Abnormal parking actuator. | ||||
| Brake applied. | Brake dragging. | Check reduction dragging | ||
| Sliding resistance of reduction gear is high | Abnormal reduction gear. | Check reduction gear. | ||
| A/C requires a large amount of power. | Electric compressor requires large amount of power. | Set temperature is low. | Adjust the set temperature | |
| Abnormal A/C auto amp. | Perform self-diagnosis of A/C auto amp. | |||
| PTC heater requires large amount of power. | Set temperature is high. | Adjust the set temperature | ||
| Abnormal A/C auto amp. | Perform self-diagnosis of A/C auto amp. | |||
| Low efficient Li-ion battery. | Incorrect service plug connection. | Check installation condition of service plug. | ||
| Symptom | Possible cause | Action | ||
|---|---|---|---|---|
| No regeneration | Amount of regeneration is limited. | Inverter (front) limits output | Fail-safe of inverter (front). | Refer to Fail-safe. |
| Temperature of front traction motor or inverter (front) is high. | Check the self-diagnosis result of inverter (front). | |||
| LBC limits output. | Fail-safe of LBC | Refer to Fail-safe(66kWh LI-ION BATTERY), Fail-safe(91kWh LI-ION BATTERY). | ||
| Damaged bus bar (connecting part of Li-ion battery module) | Check bus bar. | |||
| Degradation in Li-ion battery temperature sensor characteristics | Check self-diagnosis result of Li-ion battery. | |||
| Temperature of Li-ion battery is too high/low. | ||||
| Li-ion battery is fully charged. | Normal operation | |||
| ABS actuator and C/U limits output. | ABS operates | Normal operation | ||
| Abnormal the Nissan Ariya vehicle speed sensor of ABS actuator C/U | Perform self-diagnosis of ABS actuator C/U | |||
| Electric brake control unit limits output. | Fail-safe of electric brake control unit | Refer to Fail-safe. | ||
| Regeneration prohibit conditions are satisfied. | ABS actuator and C/U limits output. | VDC operates | Normal operation | |
| — | Under full braking. | Normal operation | ||
| Amount of target regeneration changes. | Driving mode is changed. | ECO mode or B mode is cancelled | Normal operation | |
| Range changes to N. | If e-Pedal is released without permission, self-diagnosis of IDM, electric control brake unit, ABS actuator C / U, and VCM will be performed. | |||
| — | Brake applied during sharp turn. | Normal operation | ||
| — | Slip is detected | Normal operation | ||
| Symptom | Possible cause | Action | ||
|---|---|---|---|---|
| Normal charge does not start | There is no power the outlet | Confirm that there is not a power failure | ||
| Check that breaker is ON | ||||
| Plug is not connected correctly | Confirm the plug is connected to the outlet correctly | |||
| Selector lever is in except P range | Shift selector lever in P range | |||
| Electric shift control system error | Perform self-diagnosis of Electric shift control module | |||
| Li-ion battery is fully charged | Normal operation | |||
| Timer charge is set | Timer charge is cancelled, or immediate charge switch is ON. | |||
| Both normal charge connector and quick charge connector are connected. | Disconnect a connector of quick charge connector. | |||
| Normal charge connector is not connected correctly. | Insert normal charge connector until click sound can be heard. | |||
| Connection of normal charge connector and normal charge port is abnormal. | Check normal charge connector and normal charge port | |||
| VCM prohibits charging. (In-Nissan Ariya vehicle charger, VCM, LBC etc. are abnormal) | Perform self-diagnosis of detect DTC.Refer to Fail-safe. Refer to DTC Index. | |||
| Any failure of Nissan Ariya vehicle, EVSE, or power outlet | Refer to Symptom Table. | |||
| Others | Refer to Symptom Description. | |||
| Symptom | Possible cause | Action | ||
|---|---|---|---|---|
| Normal charge does not completed | Charge is not completed even if it is fully charged | Abnormal LBC | Perform self diagnosis of LBC | |
| Symptom | Possible cause | Action | ||
|---|---|---|---|---|
| Power switch does not turn OFF | VCM recognizes that power switch is not OFF | Power is continuously supplied to the power ON power supply terminal of VCM. | Abnormal power switch. | Refer to Component Function Check. |
| Immediate charging switch signal is continuously received. | Abnormal immediate charging switch signal circuit. | Refer to Diagnosis Procedure. | ||
| Abnormal immediate charging switch. | ||||
When not connected to V2H
| Symptom | Possible cause | Action | ||
|---|---|---|---|---|
| Quick charge does not start | Quick charge start condition is not satisfied | VCM recognizes that selector lever is in except P range. | Electric shift control system error | Perform self-diagnosis of electric shift control module |
| Selector lever is in except P range | Selector lever is shifted to P range | |||
| — | Power switch is not OFF | Normal operation | ||
| VCM recognizes that quick charge connector and normal charge connector are simultaneously connected. | Both normal charge connector and quick charge connector are connected at the same time. | Normal operation Refer to Symptom Description. | ||
| Connection detection circuit of normal charge port is abnormal. | Check normal charge port. | |||
| In-Nissan Ariya vehicle charger is abnormal | Perform self-diagnosis of in-vehicle charger | |||
| VCM recognizes that quick charge connector is not connected. | Quick charge connector is not connected. | Normal operation | ||
| Connection detection circuit of quick charge port is abnormal. | Perform self-diagnosis of VCM | |||
| Check the harness between quick charge port and VCM | ||||
| Check quick charge port | ||||
| VCM prohibits charging | Fail-safe of VCM. | Refer to Fail-safe. | ||
| Activation signal from quick charger cannot be received | Activation signal circuit malfunctions | Perform self-diagnosis of VCM | ||
| Check the harness between quick charge port and VCM | ||||
| Check quick charge port | ||||
| Judged as full charge | — | Check quick charger | ||
| Quick charger does no permit quick charge | Quick charger detects high voltage circuit insulation degradation | — | Refer to Diagnosis Description. | |
| Quick charger malfunctions | — | Check quick charger | ||
When connected to V2H
| Symptom | Possible cause | Action | ||
|---|---|---|---|---|
| Quick charge does not start | Nissan Ariya Vehicle does not permit | VCM recognizes that selector lever is in except P range. | Electric shift control system error | Perform self-diagnosis of electric shift control module |
| Selector lever is in except P range | Selector lever is shifted to P range | |||
| — | Power switch is not OFF | Normal operation | ||
| VCM recognizes that quick charge connector and normal charge connector are simultaneously connected. | Both normal charge connector and quick charge connector are connected at the same time. | Normal operation. Refer to Symptom Description. | ||
| Connection detection circuit of normal charge port is abnormal. | Check normal charge port. | |||
| In-Nissan Ariya vehicle charger is abnormal | Perform self-diagnosis of in-vehicle charger | |||
| VCM recognizes that quick charge connector is not connected. | Quick charge connector is not connected. | Normal operation | ||
| Connection detection circuit of quick charge port is abnormal. | Perform self-diagnosis of VCM | |||
| Check the harness between quick charge port and VCM | ||||
| Check quick charge port | ||||
| VCM prohibits charging | Fail-safe of VCM. | Refer to Fail-safe. | ||
| Activation signal from V2H cannot be received | Activation signal circuit malfunctions | Perform self-diagnosis of VCM | ||
| Check the harness between quick charge port and VCM | ||||
| Check quick charge port | ||||
| Judged as full charge | — | Check V2H | ||
| V2H detects high voltage circuit insulation degradation | — | Normal operation | ||
| V2H does not permit | V2H malfunctions | — | Check V2H | |
When not connected to V2H
| Symptom | Possible cause | Action | ||
|---|---|---|---|---|
| Quick charge does not completed | Charge is not completed even if it is fully charged | Abnormal LBC | Perform self-diagnosis of LBC | |
| ― | DTC is detected | Perform full self-diagnosis | ||
| ― | Quick charger malfunctions | Check quick charger | ||
When connected to V2H
| Symptom | Possible cause | Action | ||
|---|---|---|---|---|
| Quick charge is not completed | Power consumption on the residential side is large | Normal operation | ||
| DTC is detected | Perform full self-diagnosis | |||
| V2H malfunctions | Check V2H | |||
| V2H charge request activates | Normal operation | |||
| Symptom | Possible cause | Action | ||
|---|---|---|---|---|
| READY status cannot be achieved | READY condition is not satisfied | BCM does not output READY signal | BCM error | Preform self diagnosis of BCM |
| READY signal is not input to VCM | CAN communication error | Check CAN communication between BCM and VCM | ||
| VCM recognizes that select lever is except P and N range. | Electric shift control system error | Preform self diagnosis of electric shift control system | ||
| VCM recognizes that charge connector is connected | Normal charge connector connection detection circuit error |
|
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| Quick charge connector connection detection circuit error | ||||
| READY is prohibited by VCM failsafe | EV control system error | Preform self diagnosis of VCM, ACU and LBC | ||
| VCM recognizes remaining energy is too low | Remaining energy is too low | Charge Li-ion battery | ||
| LBC error | Preform self diagnosis of LBC | |||
| Despite READY state, READY to drive indicator does not turn ON | Abnormal combination meter. | Preform self diagnosis of combination meter | ||
| Symptom | Possible cause | Action | ||
|---|---|---|---|---|
| A/C before getting in does not operate | Start condition of A/C before getting in is not satisfied | — | Li-ion battery charge level is low * | Charge Li-ion battery |
| Request signal of A/C before getting in cannot be received | A/C before getting in request is transmitted from a place where radio waves do not reach | Transmit A/C request before getting in again in a place where radio waves can reach | ||
| Nissan Ariya Vehicle is out of radio wave range | ||||
| A/C system does not start | A/C auto amp does not recognize A/C before getting in | A/C auto amp is abnormal | Perform self-diagnosis of A/C auto amp | |
| — | A/C system power supply is abnormal | Refer to Diagnosis Procedure. | ||
*:Only when there is no AC power input
| Symptom | Possible cause | Action | ||
|---|---|---|---|---|
| Timer charge or remote charge does not start | Normal charge is not possible. | Normal charge start conditions are not satisfied. | Refer to Diagnosis Procedure. | |
| Timer charge start conditions are not satisfied. | — | Timer charge is not set. | Set timer charge. | |
| Remote charge start conditions are not satisfied. | Remote charge request is not sent to Information Center (Nissan CARWINGS Data Center). | Request is sent from out of service area. | Send remote charge request in service area. | |
| Remote charge request is not sent from the Information Center (Nissan CARWINGS Data Center). | Nissan Ariya Vehicle is located out of service area. | Send remote charge request in service area. | ||
| — | Others | Refer to Symptom Description. | ||
| Symptom | Possible cause | Action | ||
|---|---|---|---|---|
| Unable to travel | Drive force is not generated. | Inverter (front) requests output limit. | Fail-safe of inverter (front) | Refer to Fail-safe. |
| LBC requests output limit. | Fail-safe of LBC | Refer to Fail-safe(66kWh LI-ION BATTERY), Fail-safe(91kWh LI-ION BATTERY). | ||
| The bus bar (Li-ion battery module connection part) is broken | Check bus bar. | |||
| Li-ion battery is fully | Normal operation | |||
| No transmission of motor output to drive wheels | Abnormal reduction gear | Check reduction gear. | ||
| Drive force is generated. | Brake is applied | Brake dragging. | Check for brake dragging. | |
| A brake signal is input to ABS actuator and C/U. | Abnormal stop lamp switch signal line. | Check the signal line between stop lamp switch and ABS actuator and C/U | ||
| PKB is applied | Brake drag | Check brake drag | ||
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