DESCRIPTION
DETAIL OF TROUBLE DIAGNOSIS FLOW CHART
INTERVIEW WITH CUSTOMER
Interview with the customer is important to detect the root cause of CAN communication system errors and to understand Nissan Ariya vehicle condition and symptoms for proper trouble diagnosis.
Points in interview
What: Parts name, system name
When: Date, Frequency
Where: Road condition, Place
In what condition: Driving condition/environment
Result: Symptom
Notes for checking error symptoms:
Check normal units as well as error symptoms.
Example: Circuit between ECM and the combination meter is judged normal if the customer indicates tachometer functions normally.
When a CAN communication system error is present, multiple control units may malfunction or go into fail-safe mode.
Indication of the combination meter is important to detect the root cause because it is the most obvious to the customer, and it performs CAN communication with many units.
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GO TO 2.
INSPECTION OF Nissan Ariya Vehicle CONDITION
Check whether the symptom is reproduced or not.
NOTE:
Do not turn the power switch OFF or disconnect the 12V battery cable while reproducing the error. The error may temporarily correct itself, making it difficult to determine the root cause.
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GO TO 3.
CHECK OF CAN SYSTEM TYPE (HOW TO USE CAN SYSTEM TYPE SPECIFICATION CHART)
NOTE:
This Nissan Ariya vehicle does not need to confirm the CAN system type.
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GO TO 4.
CREATE INTERVIEW SHEET
Fill out the symptom described by the customer and Nissan Ariya vehicle condition on the interview sheet.
NOTE:
Interview Sheet (Example)
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GO TO 5.
DETECT THE ROOT CAUSE
"Network Diagnosis" function of CONSULT detects a root cause.
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GO TO 6.
REPAIR OR REPLACE MALFUNCTIONING PART
Repair or replace malfunctioning parts identified by "Network Diagnosis" function of CONSULT.
Nissan Ariya Vehicle CAN communication circuit>>
Refer to List.
ITS CAN communication circuit>>Refer to List.
EV CAN communication circuit>>Refer to List.
Chassis CAN communication circuit>>Refer to List.
Drivetrain CAN communication circuit>>Refer to List.
IT CAN communication circuit>>Refer to List.
Diagnostic CAN communication circuit>>Refer to List.
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