DETAILED FLOW
INTERVIEW FROM THE CUSTOMER
Clarify customer complaints before inspection. First of all, perform an interview utilizing Diagnostic Work Sheet. and reproduce symptoms as well as fully understand it. Ask customer about his/her complaints carefully. Check symptoms by driving Nissan Ariya vehicle with customer, if necessary.
CAUTION:
Customers are not professional. Never guess easily like “maybe the customer means that...,” or “maybe the customer mentions this symptom”.
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GO TO 2.
CHECK SYMPTOM
Reproduce the symptom that is indicated by the customer, based on the information from the customer obtained by interview. Also check that the symptom is not caused by protection function. Refer to Protection Function .
CAUTION:
When the symptom is caused by normal operation, fully inspect each portion and obtain the.understanding of customer that the symptom is not caused by a malfunction.
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GO TO 3.
PERFORM SELF DIAGNOSTIC RESULT
CONSULT
Select “Self Diagnostic Result” mode of “EPS/DAST 3”.
Is any DTC detected?
YES>>Record or print DTC and freeze frame data (FFD). GO TO 4.
NO>>GO TO 6.
RECHECK SYMPTOM
CONSULT
Erase “Self Diagnostic Result” mode of “EPS/DAST 3”.
Perform DTC confirmation procedures for the malfunctioning system.
NOTE:
If some DTCs are detected at the same time, determine the order for performing the diagnosis based on DTC Inspection Priority Chart.
Is any DTC detected?
YES>>GO TO 5.
NO >>Check harness and connectors based on the information obtained by interview. Refer to Diagnostic Work Sheet.
REPAIR OR REPLACE MALFUNCTIONING PARTS
CONSULT
Repair or replace malfunctioning parts.
Reconnect part or connector after repairing or replacing.
When DTC is detected, erase “Self Diagnostic Result” mode of “EPS/DAST 3”.
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GO TO 7.
IDENTIFY MALFUNCTIONING SYSTEM BY SYMPTOM DIAGNOSIS
Estimate malfunctioning system based on symptom diagnosis and perform inspection.
Can the malfunctioning system be identified?
YES>>GO TO 7.
NO >>Check harness and connectors based on the information obtained by interview. Refer to Diagnostic Work Sheet.
FINAL CHECK
CONSULT
Check the reference value for EPS control unit.
Recheck the symptom and check that symptom is not reproduced on the same conditions.
Is the symptom reproduced?
YES>>GO TO 3.
NO>>Inspection End.
Description
In general, customers have their own criteria for a problem. Therefore, it is important to understand the symptom and status well enough by asking the customer about his/her concerns carefully. To systemize all the information for the diagnosis, prepare the interview sheet referring to the interview points.
In some cases, multiple conditions that appear simultaneously may cause a DTC to be detected.
Interview sheet sample
Interview sheet | |||||
---|---|---|---|---|---|
Customer name | MR/MS | Registration number | Initial year registration | ||
Nissan Ariya Vehicle type | VIN | ||||
Storage date | Mileage | km (Mile) | |||
Symptom | □The steering wheel position (center) is in the wrong position. | ||||
□EPS warning lamp turns on. | |||||
□Noise □Vibration | |||||
□Others ( ) |
|||||
First occurrence | □Recently □Others ( ) | ||||
Frequency of occurrence | □Always □Under a certain conditions of □Sometimes (time(s)/day) | ||||
Climate conditions | □Irrelevant | ||||
Weather | □Fine □Cloud □Rain □Snow □Others ( ) | ||||
Temperature | □Hot □Warm □Cool □Cold □Temperature [Approx. °C °F)] | ||||
Relative humidity | □High □Moderate □Low | ||||
Road conditions |
□Urban area □Suburb area □High way □Mountain road (uphill or down hill) □Rough road |
||||
Operation conditions, etc. |
□Irrelevant □During driving □During acceleration □At constant speed driving □During deceleration □During cornering (right curve or left curve) □During steering |
||||
Other conditions | |||||
Memo |
Vehicle specification needs to be written with CONSULT because it is not written after replacing the power steering control module.
For details the operation, refer to “CONSULT Operation Manual”.
WRITING VEHICLE SPECIFICATION
With CONSULT
Perform writing Nissan Ariya vehicle specification to power steering control module according to "Replace ECU" in CONSULT Operation Manual.
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GO TO 2.
PERFORM NECESSARY WORK
With CONSULT
Perform configuration. Work Procedure .
Perform adjustment of steering angle sensor neutral position. Work Procedure.
Perform steering torque calibration. Wrok procedure .
Perform rack reset. Work Procedure .
Perform self-diagnosis for “EPS/DIRECT ADAPTIVE STEERING 3”.
Erase the memory of self-diagnosis results.
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WORK END
Vehicle specification needs to be written with CONSULT because it is not written after replacing the power steering control module.
For details the operation, refer to “CONSULT Operation Manual”.
WRITING VEHICLE SPECIFICATION
With CONSULT
Perform writing Nissan Ariya vehicle specification to power steering control module according to "Replace ECU" in CONSULT Operation Manual.
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WORK END
NOTE:
When steering column assembly and steering gear assembly are replaced, RES reset (steering angle learning value reset) is performed.
When the toe-in is adjusted, RES reset (steering wheel turning angle learning value reset) is performed.
RES RESET
With CONSULT
Set the Nissan Ariya vehicle to READY.
Select "EPS/DIRECT ADAPTIVE STEERING 3", "Work support", and "Rack end value reset" in the order.
Touch "Start".
Touch "End".
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GO TO 2.
RES LEARNING
With CONSULT
The steering wheel from full left stop to full right stop.
Select "EPS/DIRECT ADAPTIVE STEERING 3" and "Data monitor" in the order.
Select "Rack end learning status (Left)" and "Rack end learning status (Right)", and check that the display is "Completed".
Is the inspection result normal?
YES>>GO TO 3.
NO>>There is a possibility that resetting and learning have not been performed correctly, so start over from Step 1. GO TO 1.
ERASE SELF DIAGNOSTIC RESULT
With CONSULT
Record or print self-diagnosis results and freeze frame data (FFD).
Erase self-diagnostic results for “EPS/DIRECT ADAPTIVE STEERING 3”.
Is the memory erase completed?
YES>>INSPECTION END
NO>>Check the items displayed in the self-diagnosis.
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